At astrosaurab.com, operated by SAURABH KAPUR (GST Legal Name), trading as SAURABH KAPOOR, we offer both digital services (such as astrology consultations and Cure sessions) and physical products, including crystal bracelets, Rudraksha items, and other spiritual tools. This Shipping Policy applies to the sale and delivery of all physical items.
1. Digital Products and Services
- All astrology readings, consultations, and Cure sessions are delivered digitally via email, video calls, or downloadable formats.
- No shipping is involved for digital products.
- Delivery timelines for digital content vary by service type and are communicated upon booking.
2. Physical Products
- Shipping Locations: We currently ship only within India unless specified otherwise.
- Processing Time: Orders are typically processed within 2–5 business days.
- Delivery Time: Standard delivery takes 5–10 business days, depending on your location.
- Shipping Charges: Shipping costs, if applicable, will be displayed at checkout.
- Tracking: Once dispatched, a tracking number will be shared via email or WhatsApp (if provided).
3. Delays and Exceptions
- We are not responsible for shipping delays caused by natural disasters, carrier issues, or incorrect addresses provided by the customer.
- In case of unexpected delays, we will do our best to keep you informed and resolve the issue promptly.
4. Order Issues and Damages
- If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos and details.
- We will either replace the item or offer a suitable resolution based on the situation.
5. Contact Information
For any queries related to shipping, orders, or product delivery, please reach out to us:
Email: info@astrosaurab.com
Phone: +91 9023510025
Address: FIRST FLOOR, H NO. 522,
BASANT AVENUE,Amritsar, Punjab
PIN Code:143001